Question 1

What services are included in a package tour?

Accepted Answer

A standard package tour typically includes:

• Accommodation: Hotel or other lodging booked for the entire duration of the trip.
 • Flights: Round-trip airfare.
 • Transfers: Transportation from the airport to your accommodation and back.
 • Meals: Depending on the chosen plan (breakfast, half-board, full-board, or “all-inclusive”).
 • Travel insurance: Covers basic medical expenses during the trip.

Some tours may also include excursions, entertainment programs, or additional services.

Question 2

How to book a tour online?

Accepted Answer

To book a tour online:

• Choose your desired tour on our website.
 • Click the “Book” button and fill in the required details.
 • Confirm the booking and make the payment using your preferred method.
 • After payment confirmation, you will receive a voucher and other documents via email.

Question 3

What documents are required for travel?

Accepted Answer

Depending on the destination, you may need:

• Passport: Valid for at least six months after your return.
 • Visa: If the destination country requires a visa for citizens of your country.
 • Travel insurance: Mandatory for entry into some countries.
 • Additional documents: Hotel booking confirmation, airline tickets, financial guarantees, etc.

We recommend checking the current requirements for each country before traveling.

Question 4

Can I modify or cancel a booking?

Accepted Answer

• The terms for modifying or canceling a booking depend on the policies of service providers (airlines, hotels, etc.) and the selected fare.
 • Some fares allow free changes or cancellations, while others may involve penalties.
 • We recommend reviewing the terms before booking and contacting our support team for detailed information.

Question 5

How to choose the best tour for myself?

Accepted Answer

When selecting a tour, consider:

• Budget: Determine how much you are willing to spend.
 • Destination: Choose a country or region that interests you.
 • Trip duration: Decide how many days you plan to travel.
 • Type of vacation: Beach, sightseeing, active, etc.
 • Seasonality: Consider the climate and seasonal features of your chosen destination.

Our managers are always ready to help you with your choice and provide recommendations tailored to your preferences.

Question 6

Do you offer visa assistance?

Accepted Answer

Yes, we provide consultation and assistance with visa applications for our clients.
Contact our office or reach out to us online for detailed information and a list of required documents.

Question 7

What to do in case of problems during the trip?

Accepted Answer

In case of unforeseen situations, we recommend:

• Contacting our representative: Contact details are provided in your travel documents.
 • Reaching out to local tourist support services: Many countries have special hotlines for tourists.
 • Using travel insurance: If you have health issues, contact a medical facility listed in your policy.

We are always ready to support you and help resolve any issues during your trip.

Question 8

How can I find out about current promotions and special offers?

Accepted Answer

Subscribe to our newsletter and follow updates on our website to receive information about the latest promotions, discounts, and special offers.

We also recommend following our social media (https://www.instagram.com/yan_tours/)pages for the freshest news.

Question 9

Can I order a custom tour?

Accepted Answer

Yes, we offer custom tours tailored to your preferences and needs.
Contact our managers to discuss the details and create a unique travel program just for you.

Question 10

What payment methods do you accept?

Accepted Answer

We offer several convenient payment options:

• Bank cards: Visa, MasterCard, and others.
 • Bank transfer: to our account.
 • Cash: at our office.
 • Online payments: via secure payment systems on our website.

Choose the most convenient payment method when booking.

Question 11

Do you offer gift certificates for travel?

Accepted Answer

Yes, we provide gift certificates for various amounts, making them a great gift for your loved ones.
Certificates can be used to pay for any of our services.

Question 12

How can I check the availability of a chosen tour?

Accepted Answer

Up-to-date information on availability is available on our website in real-time.
You can also contact our managers to confirm details and book your tour.

Question 13

Can I change my travel dates after booking?

Accepted Answer

The ability to change travel dates depends on the fare conditions and the policies of service providers.
Some fares allow free date changes, while others may involve additional fees.
We recommend reviewing the conditions before booking and contacting our support team for detailed information.

Question 14

What should I do if I lose my documents during the trip?

Accepted Answer

In case of lost documents, we recommend:

• Contacting the local police: To obtain an official confirmation of the loss.
 • Reaching out to your country’s embassy or consulate: To get temporary documents.
 • Notifying our support team: We will provide the necessary assistance and consultation.

Question 15

Can I travel with pets?

Accepted Answer

Traveling with pets depends on the policies of airlines, hotels, and destination countries.
Some airlines and hotels allow pets under specific conditions, while others do not.
We recommend clarifying all details and requirements in advance and preparing the necessary documents for your pet.

Question 16

How to prepare for traveling with children?

Accepted Answer

Traveling with children requires additional preparation:

• Documents: Ensure your child has the necessary travel documents (passport, visa, birth certificate).
 • Vaccination: Check the requirements for mandatory vaccinations in the destination country.
 • Meals: Research child-friendly meal options at the hotel and during the flight.

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